Terms of Use
These terms are an agreement between you and Excus Ltd (“we”), which operates the VINALL app and vinall.xyz. By using VINALL you agree to them.
Your account
You must be 13 or over. We ask your age group when you first sign in and close accounts belonging to under-13s. You may have one account, must not impersonate anyone, and are responsible for activity under your login.
Your content
You keep ownership of your ratings, notes and other content. By posting it, you allow us to store it and display it in VINALL, including to other users where you have made it public.
Do not post anything that:
- is abusive, harassing, hateful or threatening, or intended to bully;
- is sexually explicit or sexualises minors;
- encourages or instructs suicide, self-harm or eating disorders;
- promotes dangerous stunts or challenges, or the use or sale of illegal drugs or other harmful substances;
- asks someone under 18 to meet, or for their address, school, phone number, photos or other accounts;
- contains someone else’s private information;
- is spam, a scam or advertising; or
- is otherwise illegal.
Reporting, blocking and moderation
Every profile, review, feed post, comment and Community Choice pick can be reported, and any profile can be blocked, which hides that person from your feeds, comments, notifications and search. Nobody is told who reported or blocked them. Slurs and targeted abuse are refused automatically when posted.
A person reviews every report, aiming to do so within 48 hours. Reports involving a child’s safety, requests to meet or for personal details, threats, self-harm or illegal content are prioritised and reviewed within 24 hours where possible. You will be told whether we took action. If we remove your content, we will tell you what was removed and why. Serious or repeated breaches may lead to suspension, and where a child may be at risk we may share information with the police or the National Crime Agency.
To appeal a decision or complain about how we handled a report, email vinall.support@gmail.com. A person will review it and we will reply within 14 days.
Users aged 13 to 17
Ratings and notes start visible to friends only (people you follow who follow you back), which keeps them out of the public feed, album reviews, Taste Match and people suggestions. Your username, photo, bio, comments, lists, follows and Groove memberships can still be seen, so choose ones that do not identify you. VINALL has no direct messages or group chats and never uses your location. Never share your address, school, phone number or other accounts, or agree to meet someone from VINALL; report anyone who asks, using Asking to meet up or for personal details.
If someone is in immediate danger, call 999. For support, contact Childline (under 19) on 0800 1111 or at childline.org.uk, or Samaritans on 116 123, both free and available 24 hours a day. Concerns about online sexual abuse can be reported to CEOP at ceop.police.uk. Parents and carers can contact us about an account or a child under 13 at vinall.support@gmail.com.
Discs and in-app items
Discs are in-app points. They have no cash value, cannot be bought, and cannot be exchanged for money or anything outside VINALL. We may adjust or reset Discs obtained through a bug. Cosmetic items bought with Discs remain on your account while it exists. Boosts such as Streak Freeze and 2× Discs are used up when they take effect and are not refunded. Streaming figures and prices shown in games come from public third-party data, are approximate and should not be relied on.
Music and artwork
VINALL does not host music. Artwork, catalogue information and 30-second previews are supplied by Deezer and belong to their respective owners. Full tracks open in Deezer.
Availability and liability
VINALL is provided as is. We do not guarantee that it will always be available or that data will never be lost, so keep your own copy of anything important. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales.
Ending your use
You can delete your account at any time from your profile, which removes your data immediately. We may suspend or remove accounts that break these terms.
Governing law
These terms are governed by the law of England and Wales. If you are a consumer, you keep any mandatory protections of the country where you live.
Contact
Excus Ltd, registered in England and Wales (company number 17517058), 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Email vinall.support@gmail.com.